Important Contact Information

Important Contact Numbers

To report lost or stolen cards during normal business hours please call (518) 891-1666.

If you need to report a Lost or Stolen Debit or Credit Card after hours please call:

  • Lost or Stolen VISA Debit Card: 1-800-472-3272
  • Lost or Stolen VISA Credit Card: 1-866-604-0381
  • VISA Credit Card Customer Service:  1-800-299-9842
  • Audio Response Telephone Teller: 1-866-600-5253 or 518-891-9234 Locally

Audio Response Telephone Teller: 1-866-600-5253 or 518-891-9234 Locally


Locations and Hours

Saranac Lake

197 Broadway
Saranac Lake, NY 12983

Drive-Up Window – 8:15-5:00 Monday thru Friday
Lobby – 8:30-5:00 Monday thru Friday

Lake Placid

453 Wesvalley Rd
Lake Placid, NY 12946

Lobby – 8:30-5:00 Monday thru Friday
*Office is closed from 1:00-2:00 for lunch every day